In our customers’ words
Reviews from rug owners across the Lower Mainland.
A small selection — we’d like every project to read like one of these. We don’t curate to remove honest 4-star reviews; we let people say it the way they said it.
“We have an old Tabriz that was looking sad after a kitchen flood. They picked it up, gave me a written estimate the next day, and brought it back two weeks later looking like a different rug. Honest about what would and wouldn’t come out.”
Aanya P.
Vancouver · Persian wool, ~9 x 12
“Three cleaners told me the smell wasn’t coming out. BC Rug Care got 90% of it on the first wash and finished the rest with a follow-up treatment, no charge. Saved me from replacing a $2,400 runner.”
Martin K.
Burnaby · Wool runner with cat urine
“I was nervous about anyone touching this rug. They explained the wash process before I committed, sent a photo halfway through, and the dye stayed put. Pickup and delivery to Steveston was easy.”
Priya S.
Richmond · Silk Kashan, dining room
“Two dogs and a teenager — the runner was rough. They were upfront that synthetics don’t look brand-new after a deep clean but they got it 80% there and it’s held up nine months. Fair price.”
Gerald W.
North Vancouver · Stair runner, synthetic
“The fringe was unraveling and I expected to lose the rug. They re-bound it during the wash and added a pad. Took the time to walk me through how to vacuum it without making it worse.”
Lara M.
Surrey · Antique Kerman, fringe damage
“Booked both rugs together, got a small bundle discount, and they handled the pickup window we asked for. Communication was steady — no chasing for updates.”
Ben & Yvonne T.
Coquitlam · Wool, two living-room rugs
Showing 6 of 6 testimonials. We update this page as more reviews come in.
Want your rug to be the next one in this list?
Send us photos and we’ll come back with a written quote within one business day.